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FAQ

THE MOST COMMON QUESTIONS

  • Do you accept custom request orders?
    Yes, but it depends on the type of product. If in doubt, reach out to me on the contact form found on my website and I will respond to you as soon as I can.
  • How long do custom orders take?
    My current lead time for custom orders is 14 working days. If you have a specific date which the custom order needs to be finished by (e.g. for a birthday, wedding), please do reach out to me via my contact form and I will let you know if I can fit a rush order around my current schedule.
  • How quickly can you ship my item?
    I know you may want your purchases to arrive at the doorstep 5 minutes after you've ordered the item, but unless you're my neighbour, my usual dispatch time is between 1-5 working days depending on the product and size. Usually (at least for my jewellery pieces) I would take 1-2 working days to pack and ship your item.
  • Where do you ship to?
    I use Royal Mail (the UK's national postal service) to ship all my products. If Royal Mail ships to your country, then I can ship to you!
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